DELIVERING CARE TO YOUR DOORSTEP
At OREVANA, we believe your self-care journey should be simple, comfortable, and convenient. We aim to deliver your favourite skincare and personal-care essentials safely to your doorstep. This Shipping & Delivery Policy explains how orders are processed, dispatched, and delivered when you shop through our website, https://orevana.in.
ORDER PROCESSING
Once you place an order with OREVANA, our team will begin processing it after the order details and payment have been verified, where applicable. Processing times may vary depending on product availability, order volume, public holidays, and other operational factors. Orders are generally processed during business days, and orders placed outside business hours may be processed on the next working day.
Please ensure that your name, contact number, shipping address, and PIN code are accurate when placing your order. Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.
SHIPPING AND DELIVERY TIME
OREVANA aims to dispatch orders as promptly as possible. The estimated delivery time depends on your delivery location, courier service, and order-processing time. Your estimated delivery information, where available, will be communicated during checkout or through your order confirmation and shipping updates.
Delivery timelines are estimates and are not guaranteed. Unexpected circumstances, including weather conditions, courier delays, public holidays, or transportation disruptions, may affect the expected arrival date.
SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase. Shipping costs may vary according to your delivery location, order value, package size, or the shipping service available. Any free-shipping offers will be subject to the conditions stated in the relevant promotion or on our website.
DELIVERY LOCATIONS
OREVANA delivery availability depends on the PIN codes and locations supported by our shipping partners. Customers can enter their delivery PIN code during checkout to check whether delivery is available in their area. We aim to make our personal-care products accessible to customers across supported locations in India.
ORDER TRACKING
When tracking is supported for your shipment, you may receive tracking information after your order has been dispatched. You can use the provided tracking link or shipment details to check the latest available delivery updates. Tracking information may take some time to appear after dispatch, depending on the courier service.
If you have not received tracking details or your shipment status has not changed for an extended period, please contact our customer-support team with your order number so that we can help you check the status.
DELIVERY ATTEMPTS AND ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address and an active contact number. Our delivery partners may contact you to coordinate delivery or confirm address details. If delivery cannot be completed because of incorrect information, the recipient is unavailable, or other delivery restrictions apply, additional delivery attempts or arrangements may be required.
If an order is returned to us because it could not be delivered, our team will review the situation and communicate the available options in accordance with our applicable policies.
DAMAGED, MISSING OR INCORRECT ORDERS
We take care to prepare orders for dispatch, but we understand that delivery issues can occasionally occur. If you receive a damaged package, an incorrect product, or an order that appears incomplete, please contact OREVANA as soon as reasonably possible after delivery. Include your order number and clear photographs of the package and products, where relevant, so that we can review the issue and guide you through the next steps.
Any replacement, refund, or other resolution will be handled in accordance with our Return & Refund Policy and applicable consumer-protection laws.
DELIVERY DELAYS
Although we work to provide a smooth delivery experience, certain delays may occur because of courier capacity, adverse weather, public holidays, logistical disruptions, or circumstances outside our reasonable control. If a delivery is delayed beyond the estimated timeframe, please contact our support team for assistance. We will make reasonable efforts to help you obtain an update from the relevant delivery partner.
CHANGES TO SHIPPING INFORMATION
If you need to change your delivery address or contact details after placing an order, please contact us as soon as possible. Address changes may not be possible once an order has been processed or handed over to the courier. We will review your request and let you know whether the change can be accommodated.
POLICY UPDATES
OREVANA may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, delivery services, or business practices. Any revised policy will be published on this page. Customers are encouraged to review the latest version before placing an order.
CONTACT OREVANA
If you have questions about shipping, delivery timelines, tracking information, or an existing order, we are here to help. Please contact our team through the Contact Us page on our website.
Brand: OREVANA
Website: https://orevana.in
Location: Surat, Gujarat, India
Email: [Add your official OREVANA email address]
Thank you for shopping with OREVANA. We appreciate your trust and look forward to bringing your everyday personal-care essentials to your doorstep.