OREVANA’S COMMITMENT TO YOUR PRIVACY
At OREVANA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how OREVANA collects, uses, stores, and protects information when you visit our website, browse our products, create an account, contact us, or purchase our skincare and personal-care products through https://orevana.in.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information. We encourage you to read this policy carefully to understand how your information is handled and what choices are available to you.
INFORMATION WE COLLECT
When you visit the OREVANA website or place an order, we may collect personal information that you voluntarily provide to us. This may include your name, email address, mobile number, billing address, shipping address, account details, order history, and any information you share when contacting our customer support team. We collect this information to help you shop conveniently, process your purchases, deliver your products, and provide assistance when needed.
When you browse our website, certain information may also be collected automatically, depending on the technologies and services we use. This may include your IP address, browser type, device information, pages visited, time spent on our website, and interactions with our products or website features. This information helps us understand how visitors use our website and identify opportunities to improve their shopping experience.
HOW WE USE YOUR PERSONAL INFORMATION
OREVANA uses your personal information primarily to provide a smooth, secure, and reliable shopping experience. Your information may be used to confirm and process orders, arrange product delivery, communicate order updates, respond to enquiries, manage returns and refunds, and provide customer support. We may also use relevant information to improve our website functionality, understand customer preferences, and develop better shopping experiences.
Where permitted by applicable law and with consent where required, we may use your contact information to share updates about new products, skincare collections, special offers, promotions, and other OREVANA news. You can opt out of promotional communications at any time using the unsubscribe option provided or by contacting us.
ORDER PROCESSING AND PAYMENT INFORMATION
When you purchase products from OREVANA, the information required to complete your order may be shared with the relevant payment processor, shipping partner, or service provider. These parties use the information necessary to process payments, verify transactions, and deliver your purchases.
Payments may be handled by third-party payment providers according to their own privacy and security policies. OREVANA does not intentionally store complete payment card details on its own servers unless a specific payment arrangement is implemented and disclosed to customers. Please review the applicable payment provider’s policies for further information about how payment data is handled.
COOKIES AND WEBSITE TECHNOLOGIES
OREVANA may use cookies and similar technologies to improve website performance, remember shopping preferences, maintain shopping cart functionality, understand visitor behaviour, and support website analytics. Cookies are small data files stored on your device when you visit a website. Depending on the tools implemented on our website, these technologies may also help us measure the effectiveness of our marketing activities.
You can manage or disable cookies through your browser settings. You may also be offered cookie preferences on our website where applicable. Please note that disabling certain cookies may affect features such as your shopping cart, account functionality, or other parts of the shopping experience.
SHARING OF PERSONAL INFORMATION
OREVANA respects the confidentiality of your personal information and does not sell your personal information to third parties. However, we may share information with trusted service providers when necessary to operate our business and provide our services. These may include website hosting providers, payment processors, shipping and delivery partners, customer-support services, and analytics providers, where applicable.
We may also disclose personal information when required by applicable law, legal proceedings, regulatory requirements, or valid requests from authorised government authorities. Where appropriate, we take reasonable steps to ensure that third parties handling personal information are expected to protect it and use it only for the relevant purpose.
DATA SECURITY AND PROTECTION
Protecting your personal information is important to us. OREVANA takes reasonable technical and organisational measures to safeguard information against unauthorised access, accidental loss, misuse, alteration, or disclosure. These measures may include appropriate access controls, secure website connections, and safeguards provided by our website and service providers.
Although we take reasonable steps to protect your information, no method of electronic transmission or data storage can be guaranteed to be completely secure. We therefore encourage you to use strong passwords, protect your account credentials, and avoid sharing confidential account information with others.
RETENTION OF PERSONAL INFORMATION
OREVANA retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal obligations. The retention period may vary depending on the nature of the information and the reason it was collected.
When personal information is no longer required for these purposes, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law, subject to any legal or operational requirements that require continued retention.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion of information, withdraw consent where processing is based on consent, or object to certain uses of your information. You may also choose to stop receiving promotional emails or messages from OREVANA.
To exercise an applicable privacy right, please contact us using the contact details provided below. We may need to verify your identity before responding to your request. Certain information may need to be retained where required by law or where necessary to complete transactions and meet legitimate legal obligations.
THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, social media platforms, payment services, or other external services. These websites and services may have their own privacy policies and data-handling practices. OREVANA does not control the privacy practices of independent third parties and is not responsible for their policies or content.
We recommend reviewing the privacy policy of any third-party website or service before providing your personal information through it.
CHILDREN’S PRIVACY
OREVANA takes privacy seriously and does not knowingly collect personal information from children in circumstances where such collection would violate applicable law. Where parental or guardian consent is required, we will follow the applicable requirements. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
CHANGES TO THIS PRIVACY POLICY
OREVANA may update this Privacy Policy from time to time to reflect changes in our products, website features, business practices, or applicable legal requirements. Any revised policy will be published on this page, together with an updated revision date where appropriate. We encourage visitors to review this page periodically to stay informed about how their personal information is handled.
CONTACT OREVANA
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, we welcome you to contact our team. We are committed to addressing privacy enquiries and helping customers understand how their information is used.
Brand: OREVANA
Website: https://orevana.in
Location: Surat, Gujarat, India
Email: [Add your official OREVANA email address]
Thank you for trusting OREVANA. Your privacy matters to us, and we strive to provide a secure and comfortable shopping experience while you explore our skincare and personal-care collection.