YOUR SATISFACTION MATTERS TO US
At OREVANA, we want you to feel confident and comfortable when shopping for your favourite skincare and personal-care products. We take care to prepare and dispatch orders responsibly, but we understand that concerns may occasionally arise. This Return & Refund Policy explains how returns, replacements, and refunds are handled for purchases made through https://orevana.in.
RETURN ELIGIBILITY
OREVANA accepts return requests only where the product and circumstances meet the conditions of our return policy and applicable law. Because skincare and personal-care products involve hygiene and safety considerations, products that have been opened, used, damaged after delivery, or had their original seals removed may not be eligible for return, except where required by law or where an approved resolution applies.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as reasonably possible after delivery. Our team will review the issue and explain the available options. Eligibility for a return or replacement will be assessed according to the circumstances and applicable consumer-protection requirements.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
We make reasonable efforts to ensure that your order is packed and dispatched correctly. However, if your order arrives damaged, contains a defective item, or includes a product different from the one you ordered, please notify OREVANA with your order number and a clear description of the issue.
Photographs of the product, packaging, shipping label, and any visible damage may be requested to help us assess your claim. Once we have reviewed the information, we will communicate the appropriate next steps, which may include a replacement, return, refund, or another remedy where applicable.
HOW TO REQUEST A RETURN
To request a return or report a problem with an order, contact our customer-support team through the Contact Us page on our website. Please provide your order number, the product name, the reason for your request, and any supporting photographs where relevant.
Our team will review your request and provide instructions if the return is approved. Please do not send a product back before receiving return instructions from us, as unauthorised returns may be difficult to identify or process. All requests will be handled in accordance with the applicable policy and legal requirements.
REFUND POLICY
If a refund is approved, it will generally be processed through the original payment method where possible. The time taken for the amount to appear in your account may depend on your bank, payment provider, or other financial institution.
OREVANA will communicate the refund status when appropriate. If your refund has been approved but has not appeared within the communicated timeframe, please contact our team with your order details so that we can help you check its status.
NON-RETURNABLE PRODUCTS
For hygiene and product-safety reasons, certain skincare and personal-care products may not be eligible for return once opened or used. Products without their original packaging, products damaged through improper handling after delivery, or products returned without the required approval may also be ineligible, subject to applicable law.
These restrictions do not remove any rights you may have when a product is defective, damaged on arrival, incorrectly supplied, or otherwise covered by applicable consumer-protection requirements.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact OREVANA as soon as possible after placing it. Cancellation may depend on whether the order has already been processed, packed, or handed over to the delivery partner. If cancellation is accepted and payment has been collected, any applicable refund will be processed according to the relevant payment method and applicable law.
Once an order has been dispatched, cancellation may no longer be possible through the usual process. In such cases, please contact our support team for guidance under our applicable policies.
SHIPPING CHARGES FOR RETURNS
Responsibility for return-shipping costs will depend on the reason for the return and the circumstances of the order. Where a product is confirmed to have arrived damaged, defective, or incorrect, OREVANA will communicate the applicable return or resolution arrangements. For other approved returns, any applicable shipping costs or deductions will be explained before the return is completed, subject to applicable law.
EXCHANGES AND REPLACEMENTS
If you receive an incorrect, damaged, or defective product, OREVANA may offer a replacement or another appropriate resolution, depending on product availability and the circumstances of the claim. Exchanges for personal preference or a change of mind will be considered only where permitted under our actual store policy and applicable law.
Our team will explain the available options after reviewing your request. We aim to resolve genuine product concerns fairly and provide a clear customer-support experience.
POLICY UPDATES
OREVANA may update this Return & Refund Policy from time to time to reflect changes in our products, order-processing procedures, or legal requirements. Any updates will be published on this page. We encourage customers to review this policy before placing an order so they understand the applicable return and refund conditions.
CONTACT OREVANA
If you have any questions about a return, replacement, cancellation, or refund, please contact our customer-support team. We will do our best to review your concern and guide you through the appropriate process.
Brand: OREVANA
Website: https://orevana.in
Location: Surat, Gujarat, India
Email: [Add your official OREVANA email address]
Thank you for choosing OREVANA. Your trust is important to us, and we are committed to handling customer concerns with care, transparency, and fairness.