Welcome to OREVANA
Welcome to OREVANA, your destination for skincare and personal-care products designed to make everyday self-care feel special. These Terms & Conditions govern your access to and use of our website, https://orevana.in, including browsing our product collections, creating an account, and purchasing products online. By accessing our website or placing an order, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please discontinue using our website.
ABOUT OREVANA
OREVANA is a personal-care brand focused on offering products that complement your everyday skincare and body-care routine. Our website provides information about our products, ingredients, prices, availability, and related services to help customers make informed purchasing decisions. We reserve the right to update our website content, product offerings, and these terms when necessary, subject to applicable law.
WEBSITE USE AND ELIGIBILITY
By using the OREVANA website, you confirm that you are legally permitted to enter into a binding agreement under applicable law. You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation or affect the experience of other users. Any attempt to misuse our website, access restricted areas without permission, introduce harmful software, or engage in fraudulent activity may result in restricted access and further action where appropriate.
PRODUCT INFORMATION AND DESCRIPTIONS
At OREVANA, we make reasonable efforts to ensure that product descriptions, photographs, packaging details, and other information displayed on our website are accurate and up to date. However, the appearance of a product may vary slightly depending on lighting, photography, screen settings, or packaging updates. Such variations do not intentionally misrepresent the product.
Customers are encouraged to review product descriptions, ingredient information, directions for use, and applicable warnings before making a purchase. If you have known sensitivities or concerns about a product’s ingredients, please review the label carefully and seek appropriate professional advice when necessary.
PRICES AND PRODUCT AVAILABILITY
All product prices and applicable charges will be displayed on our website at the time of purchase. Prices, promotions, and product availability may change without prior notice, subject to applicable law. The price applicable to your order will generally be the price displayed at checkout when the order is submitted, except where a correction or adjustment is legally permitted.
Although we aim to maintain accurate product listings, errors may occasionally occur in pricing, descriptions, or availability. If an error affects your order, we will take reasonable steps to contact you and explain the available options before proceeding where required.
ORDERS AND ORDER CONFIRMATION
When you place an order on the OREVANA website, you agree to provide complete and accurate information necessary for processing and delivering your purchase. After receiving your order, we may send an acknowledgement or confirmation through the contact details you provide. An acknowledgement does not necessarily mean that the order has been finally accepted.
OREVANA reserves the right to review, decline, or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, payment issues, or inaccurate order information. If payment has already been collected for an order that is cancelled, any applicable refund will be handled according to our refund policy and applicable law.
PAYMENT TERMS
Customers must complete payment using the payment methods made available at checkout. All payment information must be accurate and authorised by the relevant account or payment holder. Transactions may be processed through third-party payment service providers, and their terms and security procedures may also apply.
OREVANA is not responsible for delays caused by a payment provider or bank outside our reasonable control. If a payment fails or cannot be verified, an order may remain unprocessed until the issue is resolved.
SHIPPING AND DELIVERY
OREVANA aims to process and dispatch orders within the estimated time communicated on our website or during checkout. Delivery timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and correct delivery address and contact number. If delivery is delayed, an address is incorrect, or a delivery attempt fails, we will make reasonable efforts to assist in resolving the issue. Any shipping charges, delivery conditions, and additional requirements will be communicated through the applicable shipping policy or checkout information.
CANCELLATION, RETURNS AND REFUNDS
Order cancellations, returns, replacements, and refunds are governed by OREVANA’s applicable Cancellation Policy and Return & Refund Policy, which should be read alongside these Terms & Conditions. Customers should review those policies before placing an order to understand eligibility, time limits, product-condition requirements, and the process for requesting assistance.
For personal-care and skincare products, certain hygiene and safety considerations may affect return eligibility, particularly for opened or used products. Any restrictions will be applied in accordance with the published policy and applicable consumer-protection law. Nothing in these terms is intended to remove any rights that customers have under applicable law.
PRODUCT USE AND PERSONAL RESPONSIBILITY
OREVANA products are intended to be used according to the directions and precautions provided on the product packaging. Customers should read ingredient lists and usage instructions before applying a product, especially if they have sensitive skin or known ingredient allergies. Where appropriate, a patch test may help identify potential sensitivity, but it does not guarantee that a reaction will not occur.
Product information provided on our website is for general informational purposes and should not be treated as medical advice, diagnosis, or treatment. Individual experiences and results may vary. Discontinue use if irritation or an unwanted reaction occurs, and seek appropriate professional advice if symptoms persist or are severe.
INTELLECTUAL PROPERTY RIGHTS
All content published on the OREVANA website, including brand names, logos, product photographs, graphics, written descriptions, page designs, and other original materials, is owned by OREVANA or used with appropriate permission, unless otherwise stated. This content is protected by applicable intellectual-property laws.
You may browse and use the website for personal, non-commercial purposes. You must not reproduce, distribute, modify, publish, or commercially exploit OREVANA content without prior written permission, except where permitted by applicable law.
THIRD-PARTY SERVICES AND LINKS
Our website may include links to third-party websites, payment gateways, delivery services, or other external platforms for your convenience. These services may operate under their own terms, conditions, and privacy policies. OREVANA does not control independent third-party websites and cannot guarantee the accuracy, availability, or practices of those services.
Your use of any third-party service is subject to the terms and policies applicable to that service. We encourage you to review those terms before sharing information or completing a transaction on an external platform.
LIMITATION OF LIABILITY
OREVANA makes reasonable efforts to maintain an accessible, accurate, and reliable website. However, we do not guarantee that the website will always operate without interruptions, technical errors, or temporary unavailability. We will take reasonable steps to address issues when they arise.
To the extent permitted by applicable law, OREVANA will not be liable for losses arising from circumstances beyond our reasonable control or from improper use of products contrary to their instructions. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable statutory consumer rights.
PRIVACY AND PERSONAL INFORMATION
Your use of the OREVANA website may involve the collection and processing of personal information necessary to manage orders, process payments, arrange delivery, and provide customer support. We handle personal information in accordance with our Privacy Policy, which explains our data practices and the choices available to you.
By using our website, you acknowledge that you should review our Privacy Policy to understand how your personal information may be collected, used, and protected.
CHANGES TO THESE TERMS
OREVANA may revise these Terms & Conditions from time to time to reflect changes in our website, products, business operations, or legal obligations. The latest version will be published on this page with an updated date where appropriate. Changes will take effect as permitted by applicable law, and we encourage customers to review this page periodically.
GOVERNING LAW
These Terms & Conditions are subject to the laws of India, to the extent applicable. Any disputes arising from the use of our website or the purchase of our products will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts, subject to any mandatory consumer-protection rights or other legal requirements.
CONTACT OREVANA
If you have any questions about these Terms & Conditions, our products, or an order placed through our website, please contact the OREVANA customer-support team. We will make reasonable efforts to assist you and provide clarification regarding our website policies.
Brand: OREVANA
Website: https://orevana.in
Location: Surat, Gujarat, India
Email: [Add your official OREVANA email address]
Thank you for choosing OREVANA. We appreciate your trust and look forward to supporting your everyday personal-care journey.