A SIMPLE AND TRANSPARENT CANCELLATION PROCESS
At OREVANA, we want your shopping experience to be smooth, convenient, and stress-free. We understand that plans can change after placing an order. This Cancellation Policy explains how you can request an order cancellation, what happens after a request is submitted, and how applicable refunds are processed when you shop for skincare and personal-care products through https://orevana.in.
ORDER CANCELLATION
If you wish to cancel an order, please contact OREVANA as soon as possible after placing it. Cancellation requests are easier to accommodate before an order has been processed, packed, or handed over to the delivery partner. Once an order has been dispatched, cancellation may no longer be possible through our standard process.
To help us locate your order quickly, please provide your order number and the contact details used when placing the order. Our team will review the status of your order and inform you whether cancellation is possible.
CANCELLATION BEFORE DISPATCH
Orders that have not yet been processed or dispatched may be eligible for cancellation. Once we receive your request, our team will check the order status and confirm whether it can be stopped. A cancellation request is not considered approved until OREVANA confirms it.
If the cancellation is approved and payment has already been received, the applicable refund will be initiated according to the original payment method, payment-provider procedures, and applicable law.
CANCELLATION AFTER DISPATCH
Once an order has been handed over to the courier or is already in transit, we may be unable to cancel it. If you no longer wish to keep the product, please contact our support team for guidance under the applicable Return & Refund Policy.
Any return, refund, or other resolution will be subject to the relevant policy and applicable consumer-protection requirements. Customers should not assume that refusing delivery automatically guarantees a refund.
CANCELLATION BY OREVANA
In certain circumstances, OREVANA may need to cancel an order because of product unavailability, pricing or listing errors, payment verification issues, suspected fraudulent activity, or delivery limitations. If we cancel an order after payment has been collected, we will arrange any applicable refund in accordance with our policies and applicable law.
Where possible, we will notify you using the email address or mobile number provided during checkout and explain the next steps.
REFUND FOR CANCELLED ORDERS
If your cancellation request is approved, any applicable refund will generally be processed through the original payment method where possible. The time required for the refund to appear in your account may depend on your bank or payment provider. Our team will provide relevant information about the refund process when the cancellation is confirmed.
If you have not received an approved refund within the communicated timeframe, please contact OREVANA with your order number so that we can help you check its status.
IMPORTANT CANCELLATION DETAILS
The following table summarises the main aspects of our cancellation process. The actual outcome depends on the order status and applicable store policies.
| Policy Detail | OREVANA Policy |
|---|---|
| Cancellation request | Contact OREVANA as soon as possible |
| Before dispatch | Cancellation may be possible after confirmation |
| After dispatch | Standard cancellation may not be possible |
| Refund method | Original payment method where possible |
| Refund timeline | Depends on the payment provider or bank |
| Order cancelled by OREVANA | Applicable refund processed according to policy and law |
| How to contact us | Use the Contact Us page on our website |
HOW TO REQUEST A CANCELLATION
To request cancellation, visit the Contact Us page on the OREVANA website and provide your order number, registered email address or mobile number, and a brief explanation of your request. Our team will review the order status and communicate the available options.
We recommend submitting your request as early as possible to improve the chances of stopping the order before dispatch.
POLICY UPDATES
OREVANA may revise this Cancellation Policy when necessary to reflect changes in order processing, shipping arrangements, payment procedures, or applicable legal requirements. Any revised version will be published on this page. Customers are encouraged to review the latest policy before placing an order.
CONTACT OREVANA
If you have questions about cancelling an order, refund eligibility, or an order that has already been dispatched, please contact our team for assistance.
Brand: OREVANA
Website: https://orevana.in
Location: Surat, Gujarat, India
Email: [Add your official OREVANA email address]
At OREVANA, we aim to make every order experience clear and convenient, and we appreciate your understanding when cancellation requests depend on processing and delivery status.